Refund & Returns Policy

1. Return Period

Customers must contact ZeeZek within 7 days of receiving the order if they wish to request a return.

Requests received after this period may not be eligible for return, except where a different period or remedy is required by applicable law.

2. Products Eligible for Return

A product may be eligible for return if:

• You received the wrong product.
• The product arrived damaged.
• The product is defective or does not function as described.
• The product does not substantially match its listing.
• Another issue covered by this Return Policy has occurred.

3. Condition of Returned Products

Unless the product is defective, damaged, or incorrect, returned products should generally be:

• Unused and in their original condition.
• Returned with original packaging where reasonably possible.
• Returned with accessories, manuals, tags, or other included items where applicable.
• Accompanied by the relevant order information or invoice.

Products that have been used, damaged after delivery, altered, or returned without required accessories may not qualify for a refund.

4. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, customization, or product-specific requirements.

These may include:

• Personal-care or hygiene-sensitive products after opening or use.
• Used products where the product cannot reasonably be resold.
• Customized or personalized products.
• Products specifically marked as non-returnable on their product page.

Additional return conditions may be mentioned on the relevant product listing.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact ZeeZek as soon as possible and within the applicable return period.

To help us investigate the issue, we may request:

• Order number
• Customer name
• Phone number
• Photos of the received product
• Photos of the packaging
• A short description of the problem
• Video evidence where reasonably necessary

6. Return Approval

All return requests are reviewed by ZeeZek before a return is approved.

If the return is approved, we will provide instructions regarding the return process and, where applicable, the return address or courier arrangements.

Please do not send a product back without first contacting ZeeZek and receiving return instructions.

7. Return Shipping

If the return is caused by an incorrect, damaged, or defective product supplied by ZeeZek, we may arrange or cover the applicable return shipping cost according to the circumstances.

For other approved returns, the customer may be responsible for the applicable return shipping cost.

8. Refunds

Once an eligible returned product has been received and inspected, ZeeZek will determine whether the refund is approved.

If approved, the applicable refund will be processed according to the original payment method or another mutually agreed method where appropriate.

The time required for a refund to appear in your account may depend on the payment provider, bank, or financial institution.

9. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved after the product has been returned, ZeeZek may request the customer's bank or other payment details necessary to process the refund.

Customers should provide accurate payment information when requested. ZeeZek will use such information only for the applicable refund or related transaction.

10. Order Cancellation

If you want to cancel an order, contact ZeeZek as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the request may need to be handled under this Return Policy.

11. How to Request a Return

Please contact ZeeZek and provide the following information:

12. Exchange or Replacement

Where appropriate and subject to product availability, ZeeZek may offer a replacement or exchange instead of a refund for an incorrect, damaged, or defective product.

The available resolution will depend on the circumstances of the issue, product availability, and applicable requirements.

13. Important Customer Responsibilities

• Provide a correct and complete delivery address.
• Inspect your order after receiving it.
• Report eligible issues as soon as possible.
• Keep the original packaging where reasonably possible.
• Provide accurate information during the return process.
• Follow the return instructions provided by ZeeZek.

14. Fraudulent or Abusive Return Requests

ZeeZek reserves the right to investigate suspicious, fraudulent, repetitive, or abusive return requests.

Where appropriate and permitted by applicable law, we may refuse a fraudulent or abusive request and take reasonable measures to protect our customers and business.

15. Consumer Rights

Nothing in this policy is intended to remove, limit, or restrict any mandatory consumer rights or legal remedies available to customers under applicable law.