Terms & Conditions

1. About ZeeZek

ZeeZek is an online shopping platform offering products to customers through its website.

In these Terms:

• "ZeeZek", "we", "us" or "our" means ZeeZek.
• "You", "your" or "customer" means the person using the website or placing an order.
• "Website" means zeezek.com.
• "Product" means any item listed for sale on our website.

2. Use of Our Website

You agree to use the ZeeZek website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Upload malicious software, harmful code, or other damaging material.
• Misuse customer accounts, promotions, payment methods, or ordering systems.
• Submit false, misleading, abusive, or unlawful content.

3. Product Information

We make reasonable efforts to provide accurate product information, descriptions, images, prices, specifications, and availability.

However:

• Product colors may appear slightly different depending on your device or screen.
• Product dimensions and specifications should be checked before ordering.
• Product availability may change without notice.
• Minor differences between product images and the delivered product may occur.

4. Prices

All product prices displayed on the website are the prices applicable at the time of purchase, unless there is an obvious technical or pricing error.

Shipping charges, where applicable, may be displayed separately during checkout or communicated before order confirmation.

ZeeZek reserves the right to correct obvious pricing, product listing, or technical errors.

5. Placing Orders

When you place an order, you are submitting a request to purchase the selected products.

We may contact you to confirm your order, particularly for Cash on Delivery orders.

An order may be cancelled if:

• The product is unavailable.
• Incorrect pricing or product information was displayed.
• We are unable to verify the order.
• The delivery address cannot be serviced.
• We reasonably suspect fraudulent or abusive activity.
• Another circumstance prevents us from fulfilling the order.

If payment has already been received for an order that we cancel, the applicable amount will be refunded according to our Refund & Returns Policy.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order or creating an account.

This may include:

• Full name
• Phone number
• Email address
• Complete delivery address
• Other information required to process your order

ZeeZek is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

7. Payment

ZeeZek may offer different payment methods, including Cash on Delivery and/or online payment methods.

Available payment options will be displayed during checkout.

Customers must provide accurate payment information where required.

8. Shipping and Delivery

Orders are delivered through available courier or delivery services.

Delivery times are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete addresses
• Remote locations
• Unexpected operational circumstances

Please see our Shipping Policy for more information.

9. Returns and Refunds

Returns and refunds are subject to our Refund & Returns Policy.

Customers should review the Refund & Returns Policy before placing an order.

10. Product Reviews

Customers may submit genuine reviews and ratings where the review function is available.

Reviews must not contain:

• False or deliberately misleading information.
• Abusive or threatening language.
• Hate speech or discriminatory content.
• Personal or confidential information belonging to another person.
• Spam or malicious content.
• Promotional content unrelated to the product.

ZeeZek may moderate or remove content that violates these requirements or applicable law.

11. Promotions and Discounts

Promotional offers, discounts, coupons, free-shipping offers, and other special deals may be subject to specific terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

ZeeZek may change or end a promotion according to the conditions communicated with that promotion.

12. Intellectual Property

The content of this website, including the ZeeZek name, logo, graphics, text, images, product descriptions, design elements, and other materials, may be owned by or licensed to ZeeZek.

You may not reproduce, copy, modify, distribute, publish, or commercially use website content without appropriate permission.

13. Third-Party Services and Links

Our website may use or contain links to third-party services, including payment providers, courier services, social media platforms, analytics services, and other external websites.

ZeeZek is not responsible for the content, policies, security, or practices of third-party websites or services. Customers should review the applicable third-party terms and privacy policies.

14. Website Availability

We attempt to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security measures, or circumstances beyond our reasonable control.

15. Limitation of Responsibility

ZeeZek will take reasonable steps to provide accurate information, process orders, and support customers.

However, ZeeZek cannot be responsible for circumstances outside our reasonable control, including courier delays, payment-provider interruptions, internet or hosting failures, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.

16. Account Security

If you create an account on ZeeZek, you are responsible for keeping your account credentials secure and for activities carried out through your account.

If you believe your account has been accessed without authorization, please contact us promptly.

17. Changes to These Terms

ZeeZek may update these Terms & Conditions from time to time. The latest version will be published on this page.

Your continued use of the website after changes are published means that you acknowledge the updated Terms, subject to applicable law.

18. Governing Law and Disputes

These Terms are intended to operate under the applicable laws of Pakistan.

If you have a concern or dispute regarding an order or service, we encourage you to contact ZeeZek first so that we can attempt to resolve the matter directly.

Nothing in these Terms prevents a customer from exercising any mandatory rights or remedies available under applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, protect, and handle personal information.