Shipping Policy

1. Delivery Areas

ZeeZek currently delivers orders within Pakistan where courier services are available.

Some remote, restricted, or difficult-to-access areas may have limited delivery availability or additional delivery requirements.

2. Order Processing Time

Orders are normally processed after they are successfully received and, where applicable, confirmed by our team.

Processing time may vary depending on product availability, order verification, payment method, and order volume.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Delivery time depends on the destination and the courier service used for your order.

The estimated delivery period communicated at checkout or during order confirmation is an estimate and is not a guaranteed delivery date.

Delivery may be affected by:

• Customer location
• Courier workload and operational delays
• Weather conditions
• Public holidays
• Remote-area delivery
• Incorrect or incomplete delivery information
• Unexpected circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated to the customer before order confirmation.

ZeeZek may offer free-shipping promotions from time to time. Any conditions associated with a free-shipping offer will be stated with the relevant promotion.

5. Cash on Delivery

Where Cash on Delivery is available, customers may pay the applicable order amount to the courier upon delivery.

For Cash on Delivery orders, ZeeZek may contact the customer to confirm the order before dispatch.

Customers should provide a valid and reachable phone number so that order confirmation and delivery-related communication can take place.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Full name
• Complete address
• City
• Area or locality
• Phone number
• Useful landmark where appropriate

ZeeZek is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information supplied by the customer.

7. Order Confirmation

Depending on the payment method and circumstances, ZeeZek may contact you by phone, WhatsApp, SMS, or another available communication method to confirm your order.

If we are unable to confirm an order, the order may be delayed or cancelled.

8. Failed Delivery

If a courier cannot deliver an order because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or the customer refuses the parcel, the courier may attempt another delivery according to its procedures.

Repeated failed delivery attempts may result in cancellation or return of the order.

9. Order Tracking

Where tracking information is available, ZeeZek or the relevant courier may provide a tracking number or shipment information.

Courier tracking information may take some time to update after an order has been dispatched.

10. Delayed Orders

If your order has not arrived within the expected delivery period, please contact ZeeZek.

We will check the shipment status with the relevant courier and provide assistance where possible.

Courier delays do not automatically mean that an order is lost.

11. Inspecting Your Order

When you receive your parcel, please check the package and product as soon as reasonably possible.

If the product is damaged, incorrect, defective, or otherwise eligible for a return, please contact ZeeZek according to our Refund & Returns Policy.

12. Damaged Packages

If your package appears significantly damaged at the time of delivery, please document the condition where reasonably possible and contact ZeeZek promptly.

We may request photographs, videos, order information, or other details to investigate the matter.

13. Delivery Refusal

Customers should not refuse an order without first contacting ZeeZek where there is an issue with the product or order.

If an order is refused and returned to us, any refund or further action will be handled according to our Refund & Returns Policy and the circumstances of the order.

14. Shipping and Returns

Shipping and return arrangements are separate from the initial delivery of an order.

For information about eligible returns, damaged products, incorrect products, refunds, and return shipping responsibilities, please see our Refund & Returns Policy.

15. Circumstances Beyond Our Control

ZeeZek cannot guarantee delivery within a specific period where delays are caused by circumstances beyond our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Road or transportation disruptions
• Courier operational problems
• Public emergencies
• Government restrictions
• Public holidays
• Other unforeseen events

16. Changes to This Shipping Policy

ZeeZek may update this Shipping Policy from time to time. The latest version will be published on this page.

Customers are encouraged to review this page before placing an order.